Shipping policy
Shipping & Delivery
At Gatitto Store, we work with trusted international logistics partners to deliver your order as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During periods of high demand, processing times may be slightly longer.
Estimated Delivery Times
Estimated delivery times after dispatch are:
| Destination | Estimated Delivery Time |
|---|---|
| Portugal | 5–12 business days |
| Spain | 5–12 business days |
| European Union | 5–15 business days |
| United Kingdom | 5–15 business days |
| Switzerland & Norway | 5–15 business days |
| International | 7–20 business days |
Please note that delivery times are estimates only and may vary depending on customs procedures, carrier operations, weather conditions or other circumstances beyond our control.
Shipping Costs
🚚 Free Shipping on All Orders.
There are no shipping charges for standard delivery unless otherwise stated during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available).
Tracking information may take a few days to become active after dispatch.
Customs Duties & Import Taxes
For orders delivered within the European Union, applicable VAT is collected where required in accordance with European regulations.
For deliveries to countries outside the European Union, customs duties, import taxes or other local charges may apply depending on the destination country's regulations. These charges, where applicable, are the responsibility of the customer.
Gatitto Store has no control over customs procedures or additional charges imposed by local authorities.
If you have any questions regarding customs regulations in your country, we recommend contacting your local customs office before placing your order.
Delivery Delays
Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to:
- Customs inspections;
- Carrier operational delays;
- Severe weather conditions;
- Public holidays;
- High shipping volumes;
- Other unforeseen circumstances.
Such delays are outside the control of Gatitto Store.
Incorrect Address
Customers are responsible for providing an accurate shipping address.
If an incorrect or incomplete address is provided and the order cannot be delivered, additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your order arrives damaged, incomplete, or appears to be lost during transit, please contact us as soon as possible at:
Our Customer Support team will investigate the issue and provide the most appropriate solution in accordance with applicable consumer protection laws.