Frequently Asked Questions (FAQ)
📦 What are your delivery times?
Our standard delivery time is typically 5–15 business days after dispatch, depending on your location.
Orders are often delivered sooner, but delivery times may vary due to customs procedures, public holidays or carrier operations.
🚚 How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available).
You can use this tracking number on the carrier's website to monitor the delivery status of your order.
If you experience any issues with tracking, please contact our Customer Support at:
📍 My tracking number isn't working. What should I do?
Tracking information may take 2–5 business days to become active after your order has been dispatched.
If your tracking number is still not working after this period, please contact our support team and we will be happy to assist you.
⏳ I just placed my order. When will I receive my tracking number?
Orders are usually processed within 1–3 business days.
Once your order has been dispatched, you will automatically receive an email with your tracking information.
🌍 Where are your products shipped from?
Gatitto Store works with trusted suppliers and fulfillment partners located in different regions, including Europe, Asia and North America.
Depending on product availability and destination, your order may be shipped from different fulfillment centres to ensure the fastest possible delivery.
🌎 Which countries do you ship to?
We currently ship to most countries within the European Union, as well as selected international destinations.
Shipping availability will be confirmed during checkout.
📦 Why did I receive only part of my order?
Some orders may be shipped in separate packages.
This happens when products are dispatched from different warehouses or suppliers.
If your order arrives in multiple shipments, you will receive tracking information for each package when available.
🏪 Do you have a physical store?
No.
Gatitto Store operates exclusively as an online store.
This allows us to offer a wider selection of products at competitive prices.
🐱 What should I do if my product arrives damaged or defective?
If your item arrives damaged, defective or incorrect, please contact us as soon as possible.
Please include:
- your order number;
- photographs or a short video showing the issue;
- a brief description of the problem.
Our Customer Support team will review your request and provide the appropriate solution in accordance with applicable European consumer protection laws.
🛡️ Are your products covered by a warranty?
Yes.
Consumers within the European Union benefit from the legal guarantee provided under applicable EU consumer protection legislation.
If a product is defective or not in conformity with the contract, you may be entitled to repair, replacement, price reduction or refund, depending on the circumstances.
📧 How can I contact Customer Support?
You can reach our Customer Support team at:
Email: info@gatittostore.com
We aim to respond to all enquiries within 24–48 business hours.
🚛 Can delivery be delayed?
Although most orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control, including:
- customs inspections;
- carrier operational delays;
- adverse weather conditions;
- public holidays;
- high shipping volumes.
We appreciate your patience and will always do our best to keep you informed.
❌ Can I cancel my order?
If your order has not yet entered the fulfilment process, we may be able to cancel or modify it.
Please contact us as soon as possible at:
If the order has already been dispatched, customers in the European Union may exercise their 14-day Right of Withdrawal, in accordance with applicable consumer protection legislation.
Please refer to our Returns & Refund Policy for further information.
📦 What if my order does not arrive?
If your order has not arrived within the estimated delivery period, please contact us at:
Our team will investigate the shipment with the carrier and, where appropriate, arrange a replacement or refund in accordance with our Shipping Policy and applicable consumer protection laws.
Why Shop With Gatitto Store?
🚚 Free Shipping on All Orders
Enjoy FREE Shipping on every order with no minimum purchase required.
📦 Tracked Delivery
All eligible orders include tracking information, allowing you to follow your package from dispatch to delivery.
🔒 Secure Payments
Shop with confidence using trusted and encrypted payment methods powered by Shopify Payments, PayPal and other secure payment providers.
🛡️ EU Consumer Protection
All purchases are protected by the applicable consumer rights and legal guarantees provided under European Union legislation.
💙 Dedicated Customer Support
Our friendly support team is always ready to help with any questions before or after your purchase.