Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags attached and, whenever reasonably possible, in its original packaging. You will also need to provide the receipt or proof of purchase.
To request a return, please contact us at info@gatittostore.com and provide:
- Your full name;
- Order number;
- The item you wish to return;
- The reason for the return;
- Photos or videos, where applicable.
Please do not send any item back before contacting us. Returns sent without prior approval or instructions may not be accepted.
Once your request has been reviewed, we will provide the necessary instructions. If the return or refund is approved, we will issue the refund to your original payment method.
For any questions regarding returns, please contact us at info@gatittostore.com.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it is delivered.
Contact us immediately if the item is defective, damaged or different from the product ordered. Please include your order details and clear photos or videos showing the issue.
We will review the case and provide an appropriate solution, which may include a replacement, exchange or refund.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return, including:
- Perishable goods, such as food, flowers or plants;
- Custom-made, personalised or special-order products;
- Personal care and hygiene products;
- Hazardous materials;
- Flammable liquids or gases;
- Gift cards.
Sale items may also be excluded from returns where permitted by applicable law.
Please contact us if you have any questions about the eligibility of a specific product.
Exchanges
The fastest way to receive a different product is to request a return for the item you currently have.
Once the return has been approved, you may place a separate order for the replacement item.
Where appropriate, Gatitto Store may offer a direct replacement instead of a refund.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 calendar days of delivery, without providing a reason, in accordance with applicable consumer protection legislation.
The item must be returned in the same condition in which it was received, unworn or unused, with tags attached and, whenever reasonably possible, in its original packaging. You must also provide the receipt or proof of purchase.
To exercise this right, please contact us at info@gatittostore.com before returning the item.
Refunds
We will notify you after reviewing your request and any supporting evidence or returned item, where applicable.
If the refund is approved, the amount will be refunded to the original payment method used for the purchase.
Refunds are normally processed within 10 business days after approval. Your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@gatittostore.com.
Return Shipping Costs
If you are returning an item because you changed your mind, you may be responsible for the direct return shipping costs.
If the product is defective, damaged, incorrect or otherwise not in conformity with your order, Gatitto Store will cover the reasonable return costs in accordance with applicable consumer protection legislation.
Do not arrange or pay for return shipping before receiving instructions from our Customer Support team.
Contact Us
For questions regarding returns, exchanges or refunds, please contact:
Gatitto Store
Website: gatittostore.com
Email: info@gatittostore.com
Our Customer Support team aims to respond within 24 to 48 business hours.