Términos del servicio

Last updated: 31 July 2026

Welcome to Gatitto Store.

These Terms of Service govern access to and use of www.gatittostore.com, including all information, content, functions, tools, products and services made available through the website.

They also apply to purchases completed and paid for directly through the Gatitto Store online checkout.

By accessing the website, creating an account or placing an order, you confirm that you have read and agree to these Terms of Service and the other policies published on the website.

If you do not agree with these terms, you should not use the website or its services.

The website is operated using Shopify’s e-commerce technology.

1. Trader information

The trader responsible for sales completed directly through the website is:

Gatitto Store
Website: www.gatittostore.com
Email: info@gatittostore.com

Before publishing these terms, Gatitto Store should add:

• the complete registered legal name;
• the registered business address;
• the country of establishment;
• the company or commercial registration number;
• the VAT identification number, where applicable;
• a telephone number or other direct contact method, where required.

These details are necessary to identify the trader clearly before a consumer enters into an online contract.

2. Scope of these terms

These terms apply to:

• visitors to the website;
• registered customers;
• purchases made directly through the website;
• use of the basket and checkout;
• product reviews and user content;
• communications with Customer Support;
• returns, cancellations and refunds related to direct purchases.

Where a customer follows a link to an external marketplace or website and completes payment there, the external seller’s terms and policies will apply to that transaction.

3. Eligibility and lawful use

By using the website, you confirm that you have the legal capacity to enter into a contract under the law applicable to you.

Where a customer is under the age of legal capacity, an order must be placed with the involvement or authorisation of a parent or legal guardian.

You must not use the website:

• for fraudulent or unlawful purposes;
• using another person’s identity without authorisation;
• using an unauthorised payment method;
• to transmit viruses or malicious code;
• to interfere with the security of the website;
• to attempt unauthorised access to systems or accounts;
• to collect personal data unlawfully;
• to infringe intellectual property or other rights;
• in any manner that may damage the website or its users.

We may restrict or suspend access where there are reasonable grounds to suspect fraud, unlawful activity, security threats or a serious breach of these terms.

4. Website availability

We seek to keep the website available, secure and operational.

However, access may be temporarily interrupted because of:

• maintenance;
• updates;
• Shopify service interruptions;
• technical failures;
• security incidents;
• internet or network failures;
• third-party integration failures;
• circumstances outside our reasonable control.

We do not guarantee continuous or error-free availability.

Temporary website unavailability does not remove obligations relating to orders already accepted.

5. Customer accounts

Some features may allow or require a customer account.

You are responsible for:

• providing accurate information;
• keeping your details up to date;
• protecting your password;
• not sharing authentication credentials;
• reporting suspected unauthorised access;
• maintaining accurate delivery and contact details.

We may request additional information where reasonably necessary to verify identity, secure an account or prevent fraud.

6. Product information

We make reasonable efforts to provide accurate information about products, including:

• descriptions;
• photographs;
• dimensions;
• materials;
• colours;
• variants;
• technical characteristics;
• compatibility;
• availability;
• prices;
• delivery estimates.

Minor differences may occur because of:

• screen settings;
• lighting;
• photography;
• manufacturing batches;
• packaging changes;
• supplier updates.

Such differences will not excuse supplying a product that is materially different from its description or otherwise not in conformity with the contract.

7. Product availability

Products displayed on the website may be subject to availability.

Adding a product to the basket does not necessarily reserve stock.

In exceptional cases, a product may become unavailable after an order is placed because of:

• simultaneous purchases;
• stock synchronisation errors;
• supplier stock discrepancies;
• damaged inventory;
• technical errors;
• discontinued products.

If an ordered product becomes unavailable, we will contact the customer and offer an appropriate solution, which may include:

• a full refund;
• an equivalent product, with the customer’s agreement;
• another expressly accepted alternative.

A customer will not be required to accept store credit, a voucher or a substitute product where a monetary refund is due.

8. Prices and currency

Unless otherwise stated, prices displayed on the website are shown in euros (€).

Before placing an order, the customer will be shown, as applicable:

• the product price;
• discounts;
• VAT or other taxes;
• delivery charges;
• other unavoidable charges known at that time;
• the total amount payable.

Prices may change for future purchases without prior notice.

A price change will not affect an order that has already been validly accepted.

EU online sellers must provide clear information about the product, the total price, delivery costs and the consumer’s rights before the purchase is completed.

9. VAT, customs duties and import charges

VAT treatment may depend on:

• the customer’s delivery country;
• the location from which the product is shipped;
• the value of the order;
• the applicable import scheme;
• whether VAT is collected at checkout;
• the status of the seller or platform.

Where VAT, customs duties or import charges are included in the checkout total, this should be clearly stated before the order is placed.

Where additional import charges may be payable by the customer on delivery, that possibility must also be disclosed clearly before the purchase.

A customer should not be charged undisclosed mandatory costs after placing the order.

10. Pricing errors

If we identify a material and obvious pricing or product-information error, we may contact the customer before dispatch.

The matter will be assessed taking into account:

• the nature of the error;
• how obvious it was;
• the usual market price;
• the customer’s reasonable expectations;
• good faith;
• applicable consumer law.

An error does not give Gatitto Store an unrestricted right to cancel a valid order.

If an order is cancelled after payment because it cannot legally or reasonably be fulfilled, the amount paid will be refunded.

11. Promotions and discount codes

Gatitto Store may offer:

• discount codes;
• temporary promotions;
• free delivery;
• gifts;
• bundle offers;
• limited-stock campaigns.

Unless otherwise stated:

• offers apply only during the advertised period;
• offers may be restricted to selected products or countries;
• discount codes may not be combined;
• a minimum order value may apply;
• an offer may be limited to one use per customer;
• availability may be limited.

We may correct or withdraw a promotion for future orders where there is an obvious error, misuse or fraud.

A promotion already validly applied to an accepted order will not be withdrawn arbitrarily.

12. Placing an order

To place an order, the customer will normally:

1. select a product and available options;
2. add the product to the basket;
3. provide billing and delivery information;
4. select a delivery method;
5. select a payment method;
6. review the order;
7. accept the applicable terms;
8. submit the order.

Before submitting the order, the customer should have an opportunity to identify and correct input errors.

The checkout button should clearly indicate that submitting the order creates an obligation to pay.

13. Order acknowledgement and acceptance

After an order is submitted, the customer will normally receive an automated email acknowledging receipt.

An acknowledgement email does not necessarily mean that the order has been finally accepted where payment, stock, fraud or compliance checks remain outstanding.

A sales contract is concluded when Gatitto Store:

• confirms the order;
• accepts the payment; and
• communicates acceptance or dispatch, according to the checkout process used.

The order confirmation should contain or provide access to:

• the products ordered;
• the total price;
• billing and delivery details;
• the selected delivery method;
• the estimated delivery period;
• Customer Support information;
• the applicable contractual terms.

14. Refusal or cancellation of an order

An order may be refused or cancelled where there is a legitimate reason, including:

• payment refusal;
• suspected fraud;
• unauthorised use of a payment method;
• definitive stock unavailability;
• a legal restriction;
• an inability to deliver;
• a material and obvious error;
• serious misuse of a promotion;
• a breach of these terms.

Where payment has already been received, any amount due will be refunded through the original payment method wherever reasonably possible.

15. Payment methods

The available payment methods will be displayed during checkout and may include:

• Visa;
• Mastercard;
• American Express;
• PayPal;
• Apple Pay;
• Google Pay;
• Shop Pay;
• other payment methods supported through Shopify or its payment partners.

The mention of a payment method in these terms does not guarantee that it is available for every customer, country or transaction.

Payment services are provided by specialised third parties.

Gatitto Store does not normally receive or store complete card numbers or card-security codes.

16. Payment authorisation and fraud checks

A transaction may be:

• approved;
• declined;
• held for review;
• subjected to additional verification;
• cancelled for security reasons.

We or our payment providers may request reasonable additional information where:

• billing details do not match;
• there is unusual transaction activity;
• the transaction is flagged by fraud-prevention systems;
• identity or payment authorisation requires verification.

An order will not normally be processed until payment is confirmed.

17. Shipping and delivery

Orders will be delivered to the address provided during checkout.

Estimated delivery periods will be displayed before the order is submitted or otherwise provided in the order information.

Delivery may be affected by:

• customs procedures;
• carrier delays;
• weather conditions;
• public holidays;
• local delivery restrictions;
• incorrect address details;
• exceptional operational circumstances.

Tracking information will be provided where available.

The detailed rules are set out in the Shipping and Delivery Policy.

18. Delivery obligations

Gatitto Store remains responsible for dealing with delivery issues relating to an order purchased directly through its website, even where delivery is carried out by:

• a supplier;
• a fulfilment centre;
• a postal operator;
• a courier;
• another logistics provider.

A general exclusion of responsibility for all carrier delays or losses will not apply where it would conflict with mandatory consumer law.

19. Delivery risk

For consumer sales, the risk of loss or damage generally remains with the trader until the customer, or a third party nominated by the customer, physically receives the goods.

This may differ where the customer independently appoints a carrier that was not offered by Gatitto Store.

20. Incorrect or incomplete delivery address

Customers must provide a complete and accurate delivery address.

If an error is identified before dispatch, the customer should contact us immediately.

After dispatch, changing the address may not be possible.

Where a parcel is returned solely because of inaccurate information supplied by the customer, reasonable additional delivery costs may be charged, provided:

• the cause is verified;
• the cost is disclosed in advance;
• the charge is lawful and proportionate.

No additional charge will apply where the error was caused by Gatitto Store, its supplier or its carrier.

21. Separate shipments

Products from one order may be shipped separately where they are supplied from different warehouses or suppliers.

In that case:

• products may arrive on different dates;
• different carriers may be used;
• more than one tracking number may be issued;
• receipt of only part of the order does not necessarily mean that another item is missing.

22. Delayed or missing orders

If an order is materially delayed or does not arrive, the customer should contact:

Email: info@gatittostore.com

We may investigate with the carrier or supplier.

An investigation must be conducted within a reasonable period and will not be used to postpone a legally required remedy indefinitely.

Where delivery becomes impossible, or the trader fails to deliver within the applicable contractual or statutory period, the customer may be entitled to:

• require delivery;
• set an appropriate additional deadline;
• cancel the contract;
• receive a refund;
• use another remedy available under national law.

23. Product inspection

Customers should inspect products within a reasonable time after delivery.

If a product is:

• damaged;
• defective;
• incomplete;
• different from the order;
• not as described;
• otherwise not in conformity;

the customer should contact info@gatittostore.com and provide the order details and, where useful, photographs or videos.

The absence of photographs will not automatically remove statutory consumer rights.

24. Right of withdrawal for EU consumers

Consumers in the European Union generally have the right to withdraw from an online purchase within 14 calendar days, without giving a reason.

For goods, the period generally begins when the consumer, or a nominated third party, receives the goods.

To exercise the right, the customer must send a clear withdrawal statement before the deadline to:

Email: info@gatittostore.com

The customer must then return the goods without undue delay and generally no later than 14 days after communicating the withdrawal.

Further details are provided in the Returns and Refund Policy.

25. Effects of withdrawal

Where a valid EU withdrawal right is exercised, Gatitto Store will refund:

• the price paid for the returned goods; and
• the cost of the least expensive standard delivery method offered.

Additional delivery costs resulting from the customer choosing a more expensive method do not normally have to be refunded.

The customer may be responsible for the direct return cost where this was clearly disclosed before purchase and applicable law permits it.

The refund may be withheld until:

• the returned goods are received; or
• the customer provides evidence that they were sent back,

whichever occurs first.

26. Withdrawal exceptions

The statutory withdrawal right may not apply to certain contracts permitted by law, including:

• personalised or custom-made goods;
• goods that deteriorate or expire rapidly;
• sealed hygiene or health-protection goods after the seal is broken;
• sealed audio, video or software after unsealing;
• goods inseparably mixed with other goods after delivery;
• certain digital content supplied immediately after the required consent and acknowledgement;
• other legally recognised exceptions.

An exception from change-of-mind cancellation does not remove rights concerning faulty, damaged or non-conforming products.

27. Voluntary return policy

Where Gatitto Store offers a voluntary return period longer than the statutory 14-day period, the additional commercial conditions will be described in the Returns and Refund Policy.

Any voluntary policy:

• supplements mandatory consumer rights;
• does not replace the statutory withdrawal right;
• does not shorten the legal conformity guarantee;
• may contain reasonable conditions for change-of-mind returns outside the statutory period.

28. Legal guarantee and conformity

EU consumers have a minimum two-year legal guarantee from delivery for goods that are defective, do not match their description or otherwise fail to conform to the contract. Some national laws provide longer protection.

The legal guarantee is provided by the seller and is separate from any optional commercial or manufacturer warranty.

A commercial warranty cannot reduce statutory rights.

29. Remedies for non-conforming products

Where goods are not in conformity, the consumer may be entitled to remedies such as:

• repair;
• replacement;
• price reduction;
• termination of the contract;
• full or partial refund.

Repair or replacement must generally be provided:

• free of charge;
• within a reasonable time;
• without significant inconvenience to the consumer.

The appropriate remedy depends on the circumstances and the applicable national law implementing Directive (EU) 2019/771.

30. Returns, exchanges and refunds

All return, exchange and refund requests are governed by the Returns and Refund Policy.

A customer will not be required to accept:

• store credit;
• a voucher;
• a different product;
• a replacement;

where applicable law gives the customer the right to a monetary refund.

Internal inspection or approval procedures will not be used to restrict mandatory consumer rights.

31. Product safety and proper use

Products must be used in accordance with:

• their intended purpose;
• safety warnings;
• manufacturer instructions;
• age or weight restrictions;
• applicable technical guidance.

Gatitto Store will not be responsible for harm caused exclusively by deliberate misuse, unauthorised alteration or failure to follow clear safety instructions, except where liability cannot legally be excluded.

Nothing in this section limits rights relating to defective or unsafe products.

32. Product recalls and safety notices

Where we become aware of a relevant product safety issue, we may:

• contact affected customers;
• publish a notice;
• suspend sales;
• provide safety instructions;
• arrange repair, replacement or return;
• cooperate with market-surveillance authorities.

Customers should follow any recall or safety notice promptly.

33. Reviews and user content

Where the website allows reviews, comments, photographs or videos, the user confirms that:

• the content is accurate to the best of their knowledge;
• they have the right to submit it;
• it does not infringe third-party rights;
• it does not contain unlawful or malicious material;
• it does not disclose another person’s personal data unlawfully;
• it does not contain malware or harmful code.

We may remove content that is:

• fraudulent;
• unlawful;
• abusive;
• discriminatory;
• misleading;
• unrelated to the product;
• technically harmful.

Reviews will not be removed merely because they express a genuine negative opinion.

34. Intellectual property

Unless otherwise stated, the website’s content, including:

• brand names;
• logos;
• text;
• photographs;
• videos;
• graphics;
• layout;
• product descriptions;
• design elements;

is owned by Gatitto Store, licensed to it or owned by the relevant third-party rights holder.

You may not, without prior permission:

• reproduce content commercially;
• copy substantial parts of the website;
• use the brand for another business;
• remove proprietary notices;
• redistribute protected materials;
• represent yourself as Gatitto Store or its agent.

Access to the website does not transfer any intellectual property rights.

35. Third-party links and services

The website may contain links or integrations involving:

• payment providers;
• social networks;
• carriers;
• tracking platforms;
• review services;
• video providers;
• analytics tools;
• external marketplaces.

Independent third parties may apply their own terms and privacy policies.

Gatitto Store does not control every external website.

This limitation does not remove responsibility for services that form part of a purchase made directly through Gatitto Store.

36. Purchases through external platforms

Where a customer is redirected to another website, marketplace or application and completes payment there:

• the external seller or platform receives the payment;
• the external platform records the order;
• its delivery and return procedures apply;
• refunds must normally be requested from the party that processed the payment.

Gatitto Store may not have operational access to cancel or refund a transaction completed directly with a third party.

37. Privacy and cookies

Personal data is processed in accordance with:

• the Privacy Policy;
• the Cookie Policy;
• the GDPR;
• applicable national data protection legislation.

These policies explain:

• what data is collected;
• why it is processed;
• the applicable legal grounds;
• who receives the data;
• how long it is retained;
• how customers can exercise their rights.

38. Security

Customers should:

• protect their account password;
• not share authentication codes;
• check the website domain before paying;
• avoid suspicious payment links;
• not send complete card details by email;
• report suspected account misuse promptly.

Gatitto Store will not request online-banking passwords or authentication codes by email.

39. Limitation of liability

Nothing in these terms excludes or restricts liability where exclusion is prohibited by law, including liability relating to:

• death or personal injury caused by negligence where applicable;
• fraud or fraudulent misrepresentation;
• defective products;
• failure to supply conforming goods;
• breach of mandatory consumer rights;
• any other liability that cannot legally be excluded.

To the maximum extent permitted by law, Gatitto Store will not be liable for losses caused exclusively by:

• unlawful use of the website;
• deliberate misuse of a product;
• failure to follow clear instructions;
• the customer’s own device or internet failure;
• unauthorised third-party access caused by the customer’s disclosure of credentials;
• independent external websites not controlled by Gatitto Store.

Any limitation will be interpreted narrowly and consistently with applicable consumer law.

40. Indirect or consequential losses

For consumers, no exclusion of indirect or consequential loss will apply where such exclusion would be unfair or contrary to mandatory national law.

Gatitto Store does not exclude liability for losses that were reasonably foreseeable when the contract was concluded and directly resulted from a breach for which Gatitto Store is legally responsible.

41. Force majeure and exceptional events

Gatitto Store will not be responsible for a delay caused solely by an event outside its reasonable control, such as:

• severe natural events;
• war;
• civil disturbance;
• widespread infrastructure failure;
• government restrictions;
• major transport disruption;
• industrial action not reasonably avoidable;
• serious cyber incidents.

We will take reasonable steps to:

• inform affected customers;
• minimise the impact;
• resume performance;
• offer available statutory remedies where performance becomes impossible or excessively delayed.

This section does not remove the customer’s mandatory right to cancel or receive a refund where applicable.

42. Changes to the website and services

We may:

• update website features;
• modify content;
• add or remove products;
• change integrations;
• conduct maintenance;
• discontinue non-contractual features.

Changes will not be used to retroactively reduce rights relating to an accepted order.

43. Changes to these terms

We may update these terms to reflect:

• legal changes;
• regulatory guidance;
• operational changes;
• new payment methods;
• delivery changes;
• Shopify updates;
• security requirements.

The updated version will be published with a revised date.

Orders will generally be governed by the terms made available when the order was placed, together with any later mandatory law that applies.

Continued browsing after a change does not retroactively amend an existing sales contract.

44. Governing law

These terms and direct sales through Gatitto Store are subject to the law identified by the trader in the final published version.

However, where the customer is a consumer residing in the European Union, the choice of another country’s law will not deprive the customer of mandatory protections available under the law of the country of habitual residence.

EU consumer law provides harmonised rights, but national implementation may provide additional protections.

Before publishing this section, Gatitto Store should specify the country in which the legal business entity is established.

45. Jurisdiction

Any jurisdiction clause will be subject to mandatory consumer-protection and private international law.

Nothing in these terms requires an EU consumer to bring proceedings exclusively in a foreign court where applicable law permits the consumer to use the courts of their country of residence.

46. Consumer complaints and dispute resolution

Customers should first contact:

Email: info@gatittostore.com

We will attempt to investigate and resolve the complaint within a reasonable time.

Where required by the law of the trader’s country of establishment, this section should also identify:

• the competent alternative dispute resolution entity;
• whether Gatitto Store is obliged or willing to participate;
• the entity’s website and contact information.

The former EU Online Dispute Resolution platform should not be referenced as an active dispute service without verification, because its operation has been discontinued.

47. Severability

If any provision of these terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or adjusted only to the extent necessary to make it lawful and enforceable.

48. No waiver

A delay or failure to exercise a right does not amount to a waiver of that right.

A waiver will apply only where it is clearly and validly communicated.

49. Entire contractual framework

These Terms of Service should be read together with:

• the Privacy Policy;
• the Cookie Policy;
• the Shipping and Delivery Policy;
• the Returns and Refund Policy;
• product-page information;
• checkout information;
• any specific promotional conditions.

In the event of a conflict, the following order will apply:

1. mandatory law;
2. specific information presented before the order;
3. the policy specifically governing the issue;
4. these Terms of Service.

50. Contact information

For questions about these Terms of Service, contact:

Gatitto Store
Website: www.gatittostore.com
Email: info@gatittostore.com

Before publication, Gatitto Store should add its complete legal identity, registered business address, company-registration details and VAT number where applicable.